Complaint, return.
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to withdraw from the contract, you must inform us ( motoLEDy .pl - Fundacja SWT, A. Mickiewicza 66, 15-232 Białystok, Poland, sklep @ motoLEDy .pl, telephone: 513182597) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form that we send along with the e-mail confirming sending it to the customer, but it is not obligatory.
To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the contract
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.
Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
In the event of a complaint, please complete the return-complaint form and wait for contact from our side. After receiving the form, we will contact you to process the complaint.
If the complaint is rejected by us, the customer may, in accordance with the Out-of-Court Dispute Resolution Act, use the platform through which he can proceed to resolve the dispute online. If we reject the complaint, we agree to resolve the dispute out of court. Proceedings are initiated at the consumer's request. Link to the platform.
More information about complaints and returns in the store regulations.
A model of the return form - which the customer receives along with the e-mail confirming that the package has been sent to the customer: Return / complaint form